Privacy Policy

Overview

This privacy policy sets out how we collect, use, store and protect any information that you give when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, and contact details. It may also include financial information.

We may ask you for personal information and travel preferences of other people, for example, your travel companions, in order for us to provide our products and services. If you are providing this information, you must obtain their consent prior to providing it to us and must ensure that they have read and consent to this Privacy Policy.

Collection of Personal Information

Name:
Address:
Email address:
Phone number:
Age or date of birth:
passport, visa, driver's licence details, travel documentation and other forms of personal identification;
travel itinerary details, travel, accommodation and location details;
health and medical information;
insurance details;
your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
any additional information relating to you that you provide to us directly through our website or indirectly through your use of our website or online presence or through other websites or accounts from which you permit us to collect information;
information you provide to us through customer surveys; or
Any other personal information that may be required to facilitate your dealings with us.

What We Do With Your Personal Information

We may collect, hold, process, use and disclose your personal information for the following purposes:

To enable you to access and use the services and products (including in relation to travel), website, and applications of us or any of our related bodies corporate, agents, suppliers, contractors and merchants;
To operate, protect, improve and optimise services and products (including in relation to travel), website, applications, business and user experience of us and/or any of our related bodies corporate, agents, suppliers, contractors and/or merchants, such as to perform analytics, conduct research and for advertising and marketing;
To send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
To send you or otherwise allow you to view, update or correct any information held by us that you have provided to us including on behalf of other persons such as travelling companions;
To send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting;
To request, book and confirm services and products (including in relation to travel) from us and/or any of our related bodies corporate, agents, suppliers, contractors and/or merchants;
To administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
To comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties;
For the purpose of providing you with our website services and developing our business;
To informing you about the latest changes to our website, products, services or promotional offers that you might find interesting;
For communicating (and personalising such communication) with you;
in order to enable you to share our content with others, for example, by using an 'Email a friend' or 'Share this functionality' feature; and/or
Carrying out technical and statistical analysis to measure the performance of our services and the Site.

We and/or our related bodies corporate, agents, suppliers, contractors and/or merchants may send you direct marketing communications and information about our service and/or products (including in relation to travel). This may take the form of emails, SMS, mail or other forms of communication. You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided (for example, an unsubscribe link).

Using our Website and Cookies

We may collect personal information about you when you use and access our website.

In addition to personal information, we may collect information about you automatically when you visit our website. While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer

We may also use 'cookies' or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so. If you choose not to receive our cookies, we cannot guarantee that your experience with the Site will be as quick or responsive as if you do receive cookies.

The information collected by cookies and web beacons is not personally identifiable, it includes general information about your computer settings, your connection to the internet, for example, the operating system and platform, IP address, your browsing patterns, and timings of browsing on the Site and geographical location.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Disclosure of personal information outside Nigeria

We may disclose personal information outside of Nigeria to related bodies corporate, employees, agents, contractors and/or merchants, third party suppliers and information technology and cloud services providers located in countries other than Nigeria, including in Africa, Australia, Americas, Asia, Europe, Middle East and Oceania, including any nominated country in respect of which you make a booking or travel arrangement.

When you provide your personal information to us, you consent to the disclosure of your information outside of Nigeria and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with Nigerian Privacy Laws. We will, however, take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with relevant data protection principles.

Keeping your personal information secure

We may hold your personal information in either electronic or hard copy form. We take the security of your personal information very seriously and will use reasonable commercial endeavours to take reasonable and appropriate steps to have appropriate physical, technical, and administrative procedures in place to help protect your personal information from unauthorised access, use or disclosure as required by law. However, we cannot guarantee the security of your personal information.

Accessing or Correcting Your Personal Information

You can access the personal information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.

If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

Processing Personal Data Under the General Data Protection Regulation (GDPR)

If you are a resident of the European Union, you have certain data protection rights with respect to personal data we collect about you while you reside in that country. We will take reasonable steps to allow you to correct, amend, delete, or limit the use of that personal data. If you wish to do so, please email us at info@travelden.com

If you wish to know what personal data we hold about you and if you want us to remove that personal data from our systems, please contact us.

You can contact us and exercise the following rights in relation to the personal data we hold about you:

the right to access, update or delete the personal data we hold about you;
the right of rectification - you have the right to have the personal data we hold about you rectified if that personal data is inaccurate or incomplete;
the right to object. You have the right to object to our processing personal data we hold about you;
the right of restriction. You have the right to request that we restrict the processing of personal data we hold about you;
the right to data portability. You have the right to be provided with a copy of the personal data we hold about you in a structured, machine-readable and commonly used format and the right to have us transfer, where we are technically able to do so, the personal data we hold about you to another controller; and
the right to withdraw consent. Unless we have compelling and legitimate grounds for continuing processing (such as if you hold an account with us), you have the right to withdraw your consent where we relied on your consent to process personal data we hold about you.

We may ask you to verify your identity before responding to any of those requests.

Contact Us

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect. You can contact us at info@travelden.com

Changes to this Privacy Policy

If we change this privacy policy, we will post the revised privacy policy here with an updated effective date. If we make significant changes to the privacy policy, we may also notify you by other means such as sending an email or posting a notice on our home page.